Frequently Asked Questions

CAN I CHANGE DETAILS ON AN ORDER I ALREADY PLACED?

We can accept changes on orders up to 24 hours after they are placed. After this window haspassed, your order will need to be cancelled and reordered.

CAN YOU RUSH MY ORDER?

AT this time we are unable to accept any rush requests for any personalized orders, though expedited shipping is still available at checkout. Please use the ETAs you see provided in your cart to calculate approximate arrival dates.

CAN YOU UPDATE THE SHIPPING ADDRESS FOR ME?

Yes! To do this, please send a message at southernmost gifts with your order number and NEW shipping address (including recipient name needed on the shipping label). You will receive a response within 2 hours confirming the address update. If you do not hear from us, please reach back out. If we do not confirm the address update, it is not guaranteed.

MY ORDER WAS MARKED DELIVERED BUT IT HASN’T BEEN RECEIVED. WHAT IS MY NEXT STEP?

  1. Many times a carrier will scan a package incorrectly marking it as delivered prior to the physical arrival. If this is the case with your package, they may attempt to redeliver a few days after the initial delivery scan. Wait a few more days!
  2. The local post office where the package was sent to will be able to tell you the exact GPS location of where the items where left — their truck does this automatically when an item is scanned out. If it happens that they delivered it to a neighbor or something by mistake, this GPS location should be able to help find out who that was and normally they will be able to retrieve it! 
  3. Contact us if all else fails. We will file a claim for your gift. After 15 days of the original date of delivery, if the gift has not arrived, we are happy to provide a new gift at no additional charge.

WHAT IF MY GIFT ARRIVES DAMAGED?

Please contact us the moment it is received with photos of the damaged items. We will replace those items and ship them out to you within 3 business days (shipping time is separate)

WHAT ARE THE PROCESSING AND SHIPPING TIMES?

Our processing time is 3-business days (Saturday and Sunday are not production dates). Once the gift is shipped, the delivery date will depend on the shipping option you selected. Please refer to estimated arrival dates provided when you select your shipping preference.